Technical Support

Get help with Technical Support

Although refurbished, your system should provide you with years of use. To ensure that your system functions properly, we want to remind you that it is very important that you safeguard your computer from viruses and other malware.

Please follow these steps:

  1. Keep your antivirus software up to date. It will alert you when it is time to update; please be sure to click to accept the updates.
  2. Do not allow anyone in your household to use free file sharing programs or websites such as LimeWire, BearShare, Morpheus, FrestWire any others where you can get “FREE” advice, music, videos, or files of any kind. It is not free software but a way to inadvertently download viruses to your computer.
  3. Do not allow anyone in your household to visit adult entertainment web sites. Again, these sites are not secure and you may be allowing viruses to be downloaded to your computer.
  4. Do not attempt to download a free version of Microsoft Windows or Office Software. Microsoft never provides free software. This is an attempt to download viruses to your computer.

My computer's not working!Your system includes 1-year free limited technical support. When experiencing a technical issue, simply contact us at techsupport@c2sdk.org or (858) 200-9787 ext. 16 and we would be happy to assist you.

Your system has a white service label with your unique 4 or 5 digit C2SDK System # that authenticates your free 1-year limited technical support service warranty. Please do not remove this label from your computer. In the event that service is required for your system, this 4 or 5 digit number must be provided to the C2SDK technical support team at the time of the service to be covered by your warranty.

Example of C2SDK computer label

Label Example (4 or 5 digit computer number)

Technical Support Contact Info:
techsupport@c2sdk.org
(858) 200-9787 ext. 16

Your C2SDK warranty allows you to return your computer to us for repair or an exchange if your original computer is not working due to hardware problems. Returns due to any of the items listed above will require a fee of $20 to exchange your infected computer.

If your system is returned with the hard drive wiped, removed, or another operating system installed the warranty will become invalid and a replacement system will need to be purchased at the full administrative fee of $40.

Tech Support Contact Form